Terms & Conditions
These terms ("Kevat Terms") govern the relationship between HumanX Labs Inc. ("Kevat.Ai," "we," "us" or "our") and any individual ("Kevat," "you," or "your") who provides peer-guidance sessions ("Services") via the Kevat.Ai mobile application (the "App"). By registering as a Kevat and offering Services on the App, you acknowledge that you have read, understood, and agree to be bound by these Kevat Terms. If you do not agree, you must not register as a Kevat or provide Services through the App.
1. Definitions
- "Kevat" means an individual who provides peer-guidance or peer-support sessions via the App.
- "User" means any person who books or receives a session from a Kevat.
- "Services" means One-on-one live video, audio, or text-based peer-guidance provided by a Kevat to a User through the App.
- "Fees" means the portion of the session fee payable to you by Kevat.Ai, as set forth in Section 4.
- "Gross Session Charge" means the total amount paid by a User for a session before deduction of Platform fees, applicable taxes, payment processing charges or other deductions.
- "Net Proceeds" means Gross Session Charge minus Kevat.Ai's platform fee and any applicable taxes or payment-processing charges.
- "Confidential Information" means any non-public or proprietary information regarding Kevat.Ai, its Users, or other Kevats, including but not limited to User data, session content, business policies, pricing, technical information or trade secrets or any other information designated as confidential by Kevat.Ai.
2. Engagement
- You acknowledge that you are acting as an independent contractor and not as an employee, agent, joint-venturer, or partner of Kevat.Ai. You are solely responsible for all taxes, insurance, and other statutory and regulatory obligations arising from your performance of Services. Kevat.Ai will not withhold or remit any amounts for taxes or benefits.
- You must complete the Kevat.Ai onboarding process (including identity verification, profile creation, and any required background or credential verification checks). You represent and warrant you possess the necessary experience, qualifications, and legal authority to provide peer-guidance or peer-support services.
- You may provide Services on other platforms or independently, provided that such activities do not violate Kevat.Ai's non-solicitation, confidentiality or conflict of interest obligations under these Kevat Terms.
3. Kevat's Obligations & Conduct
- You agree to conduct sessions in a professional, courteous, and respectful manner at all times. You must not engage in harassment, hate speech, discriminatory remarks, or any illegal activity during sessions.
- Your profile (bio, experience, credentials, languages, and availability schedule) must be accurate, truthful and kept up-to-date. You must update your availability promptly if your schedule changes.
- You will use reasonable skill, care and diligence in delivering Services. You will not provide medical, legal, psychiatric, or other licensed professional advice. You must clearly inform Users that you are a peer-support or peer-guidance only.
- You may not share extremist, defamatory, infringing, pornographic, or otherwise unlawful content through the App or during sessions.
- You will not collect or store any User's personal contact information outside the App. All communication must occur within the App. You may not solicit or encourage Users for off-platform sessions or services.
- You must keep all User data (including name, contact details, session notes, or any video/audio content) strictly confidential and use it solely to provide Services. You may not disclose Confidential Information to any third party except where required by applicable law and, where reasonably practicable, after providing written notice to Kevat.Ai. If you believe a User is in crisis (e.g., suicidal, self-harm), you must encourage the User to seek professional or emergency assistance, where feasible.
- You must comply with all applicable local, state, national, and international laws, including data protection regulations (e.g., COPPA, GDPR or applicable data protection laws) as may be applicable in your relevant jurisdiction. You must follow all policies, guidelines and operational requirements communicated by Kevat.Ai from time to time.
4. Fees, Payment & Taxes
- You and Kevat.Ai will agree on a Gross Session Charge for each session you offer. Kevat.Ai will deduct its applicable platform fee (as described in your Kevat dashboard) from the Gross Session Charge; the remainder constitutes your Net Proceeds. Platform fees may be revised from time to time; you will be notified through the App or in writing of any changes at least seven (7) days in advance.
- Kevat.Ai will pay you your Net Proceeds on a monthly basis (or as otherwise specified), subject to any applicable payment holds or reserves (e.g., dispute resolution, refund periods). Payments will be made via the payout method to your designated bank account or approved payout channel. You are solely responsible for ensuring that your payout information is accurate and up to date.
- If a User requests a refund or initiates a chargeback or payment dispute after a session, Kevat.Ai may deduct that amount (including any associated processing or dispute fees) from your future payouts. You agree to reasonably cooperate with Kevat.Ai in any refund or chargeback investigation.
- You are responsible for all federal, state, local, and international taxes, duties, and levies associated with the Fees you receive. Kevat.Ai may collect any required tax forms (e.g., W-9, 1099, GSTIN or applicable tax forms as required by the laws of your jurisdiction) before remitting payments. If applicable, Kevat.Ai may withhold taxes or report taxes in accordance with legal requirements.
5. Intellectual Property
All materials, trademarks, logos, and content provided by Kevat.Ai (including App, its software code, design and branding) remain the exclusive property of Kevat.Ai or its licensors. You retain ownership of any original content you create (e.g., guidance materials or educational content), but you grant Kevat.Ai a non-exclusive, worldwide, royalty-free license to use, modify, and display such content within the App for the purpose of operating, improving, and providing Services. You represent and warrant that any content you upload, share, or use during sessions does not infringe the intellectual property rights of any third party. You agree to indemnify and hold harmless Kevat.Ai for any infringement claims arising from content or materials provided by you in connection with the Services.
6. Confidentiality
You shall safeguard all Confidential Information and use it solely for the purpose of performing the Services under the Kevat Terms. You agree to take all reasonable and appropriate measures (at least equivalent to how you protect your own confidential data) to prevent unauthorized disclosure. You must comply with Kevat.Ai's security and data protection policies regarding data storage and transfer. If you become aware of any data breach or unauthorized access to User data, you must promptly notify Kevat.Ai immediately. If a User requests deletion or access to their data, you must cooperate with Kevat.Ai in responding to such data subject requests, in accordance with applicable data protection laws. You must not retain any User's personal data or session-related information beyond the time necessary to provide Services or as otherwise required under applicable law or Kevat.Ai policies.
7. Representations & Warranties
By accepting these Kevat Terms, you represent and warrant that:
- You are at least 18 years old (or the age of majority in your jurisdiction), as may be applicable, and have the legal capacity to enter into a binding agreement.
- All information you provide during registration or onboarding is accurate, complete, and not misleading.
- You hold all necessary rights, permissions and authorizations to provide Services and to grant the licenses contemplated under these Kevat Terms.
- You will comply with all applicable laws, regulations, and Kevat.Ai policies when providing Services through the App.
- You have adequate equipment and technical capability (e.g., stable internet, camera, microphone) to deliver high-quality and reliable Services.
8. Compliance & Conduct
- You must not misrepresent yourself as a licensed healthcare professional, mental health, or other regulated professional. You must inform Users that Services provided through the App constitute peer support or peer-guidance only. You must not offer or advertise any prescription medications, clinical diagnoses, or regulated therapeutic services.
- You must not solicit Users for services outside the App or attempt to redirect Users to off-platform services. You must not engage in any form of discrimination, harassment, abusive conduct, or hate speech.
- You must not share any proprietary, confidential or operational information relating to the App (e.g., algorithms, operational processes, user lists) with any third party.
- You may not record, share, or distribute any session content or communication without explicit prior written consent from Kevat.Ai.
- You must adhere to all relevant privacy and data protection laws and comply with Kevat.Ai's Privacy Policy and related data protection policies, as updated from time to time at https://www.kevat.ai/privacy-policy.html.
9. Term & Termination
- Term: These Kevat Terms commence upon your acceptance (e.g., checking "I agree" during onboarding) and continue until terminated as described below.
- Termination by Kevat: You may terminate your relationship with Kevat.Ai at any time by ceasing to provide Services and notifying Kevat.Ai through the App. Kevat.Ai will pay any outstanding Net Proceeds owed to you, subject to any holds for refunds, disputes, or chargebacks.
- Termination by Kevat.Ai: Kevat.Ai may suspend, restrict or terminate your access to the App or your ability to provide Services (including removing your profile) at any time, at its discretion with or without cause, by providing written or in-app notice. Immediate termination (without notice) may occur if you:
- Violate any Kevat Terms, community guidelines, or applicable law.
- Engage in fraud, harassment, or misconduct toward any User or Kevat.Ai personnel.
- Cause or are involved in a data breach or misuse of User data.
- Commit gross negligence in providing Services.
- Consequences of Termination: Your right to provide new sessions will end immediately. You must return or securely destroy any Confidential Information in your possession. Sections 3 (Kevat's Obligations), 4 (Fees), 5 (Intellectual Property), 6 (Confidentiality), 7 (Representations), 10 (Indemnification), 11 (Limitation of Liability), and 12 (Miscellaneous) will survive termination of these Kevat Terms.
10. Indemnification
You agree to indemnify, defend, and hold harmless Kevat.Ai, its affiliates, officers, directors, and employees from any and all claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
- Any breach of your representations, warranties, or obligations under these Kevat Terms.
- Your negligence, willfulness, or fraudulent misconduct during a session.
- Any claim that your content, material or Services infringe a third party's rights including intellectual property, privacy, or other legal rights.
- Any injury, loss or damage suffered by a User arising from reliance on peer-guidance you provide.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KEVAT.AI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THIS AGREEMENT OR YOUR PROVISION OF SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. KEVAT.AI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER OR RELATED TO THESE KEVAT TERMS OR YOUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF NET PROCEEDS PAID TO YOU IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
11. Governing Law & Dispute Resolution
11.1 These Kevat Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict-of-laws principles.
11.2 Any dispute, claim, or controversy arising out of or relating to these Kevat Terms or your Services shall first be attempted to be resolved through good-faith informal negotiations. If not resolved within thirty (30) days, you may file a claim in your local small claims court if eligible. Any remaining dispute shall be resolved by binding arbitration administered by the American Arbitration Association in the State of Delaware under the American Arbitration Association's Consumer Arbitration Rules, unless local law prohibits arbitration of certain claims.
Nothing in these Terms limits or restricts any non-waivable statutory rights you may have under mandatory consumer-protection laws of your jurisdiction. If any provision conflicts with mandatory consumer rights, that provision shall be modified to the minimum extent necessary to comply with those laws while preserving the overall intent of these Kevat Terms.
12. Miscellaneous
- Kevat.Ai may amend or modify these Kevat Terms at any time by posting an updated version on the App. We will provide notice through the App or other designated communication channels, and continued provision of Services after changes are published constitutes your acceptance of the revised Kevat Terms.
- You may not assign, transfer or delegate any of your rights or obligations under these Kevat Terms without Kevat.Ai's prior written consent. Kevat.Ai may freely assign these Terms to any affiliate, successor, or entity involved in a merger, acquisition, or corporate restructuring.
- If any provision is held invalid, illegal or unenforceable, the remaining provisions will remain in full force and effect.
- These Kevat Terms, together with any referenced policies (including the Privacy Policy and platform policies), constitute the entire agreement between you and Kevat.Ai regarding the subject matter and supersede all prior or contemporaneous understandings, whether written or oral.
- Neither party shall be liable for delays or failures due to events beyond its reasonable control including natural disasters, epidemics, pandemics, government-imposed restrictions, or widespread internet outages. The affected party shall promptly notify the other party and resume performance as soon as reasonably possible.
- The Company may use Personal Data, including usage and behavioral data, to develop, train, improve, and operate analytics tools, dashboards, and artificial intelligence or machine-learning models for service optimization, insights, personalization, security, fraud prevention, and business intelligence, in compliance with applicable data protection laws.
Consent by Acceptance
BY ACCESSING, REGISTERING FOR, OR USING THE COMPANY'S APP, WEBSITE OR SERVICES, AND BY ACCEPTING THESE KEVAT TERMS AND CONDITIONS, YOU ACKNOWLEDGE AND CONSENT TO THE COLLECTION, USE, PROCESSING, SHARING OF YOUR PERSONAL DATA WITH THIRD PARTIES FOR THE PURPOSES DESCRIBED HEREIN, INCLUDING ANALYTICS, ARTIFICIAL INTELLIGENCE, DASHBOARDS, BUSINESS INTELLIGENCE, AND COMMERCIAL PARTNERSHIPS.
SUCH PROCESSING SHALL BE CARRIED OUT IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAWS. YOU ACKNOWLEDGE THAT ACCEPTANCE OF THESE TERMS AND CONDITIONS CONSTITUTES YOUR INFORMED AND AFFIRMATIVE CONSENT TO SUCH PROCESSING AND SHARING.
USERS MAY WITHDRAW THEIR CONSENT BY WRITING AT help@kevat.ai, SUBJECT TO ANY LEGAL OR CONTRACTUAL RESTRICTIONS.
By registering or continuing to act as a Kevat on Kevat.Ai, you acknowledge that you have read, understood, and agree to be bound by these Kevat Engagement Terms & Conditions.